Judopay does not hold or pay out any funds directly to you - this is handled by your acquirer. 

If you use one of our acquiring partners, you would have been provided with login details for their portal to self-serve. If you are unsure of your login details, please contact help@judopay.com. 

Our customer service team are able to assist with the following queries relating to your acquiring account:

• Current balance
• Settlement history
• Fees
• Reconciliation

If you have your own acquirer, then you will need to contact them directly, as our customer service team does not have access to their systems.