If you have your own acquirer, your chargeback notification should contain information on how to submit a dispute. If it does not, please contact your acquirer directly. 

If you hold an acquiring account with one of our partners then your notification should still contain information on how to submit a dispute. 

We can assist with gathering any information you might need. Please forward your notification to help@judopay.com.

Aside from transaction data, you should provide as much evidence as possible that the transaction was genuine and the service(s) were provided.

For example:

• Customer history (if they have any)
• Call recordings (for orders / bookings taken over the phone)
• GPS tracking (for deliveries / taxi journeys)
• Any other relevant information 

For private hire merchants, it is recommended that you provide booking details including the GPS tracking / call recordings if the payment was made over the phone.