You can process a full refund or partial refund by logging into the Judopay Portal:

1. Click History on the left side menu

2. From here, you can search for the transaction that you need to refund using:

   • the receipt ID

   • the last four digits of the card number, or

   • the consumer reference number

3. Once you have located the transaction, click on the > icon to view more details

4. Click the Refund button

5. You will now be given the option to refund the full amount or enter a partial amount.

Please note: For some Acquirers, a partial refund can only be processed 24 hours after the original payment was taken.