If you are having any problems with a refund request on a transaction, before you contact our support teams, make sure you have captured the following:
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The judoId.
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The live API Token and Secret.
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The receiptId of the transaction.
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This is Judopay's unique reference for the transaction.
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The specific error code(s) returned.
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For example: 154 | 77 | 175 | 182
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yourPaymentReference
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This is your unique reference for the transaction.
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Time-stamp when the issue occurred.
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Any screen shots showing the error.
These will help us investigate your issue.
You can contact us in the following ways:
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developersupport@judopay.com
Call us
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0203 503 0600
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Select option 2 for support