Please email help@judopay.com with the:

• receipt ID

• date

• time

• amount

• last four digits of the card number linked to the transaction.

In most cases, our Support team will be able to void the payment on your behalf.

However, this may not be possible depending on your Acquiring Bank and / or the time between the payment and void request. If this is the case, we will inform you of the next steps; this is likely to be a refund.

Please note: If you have refunded a payment in error and we are not able to process a void, then you will need to contact the customer to process the payment again.